HOW YOU CAN CONTACT YOUR SUPPORT TEAM.

E-Mail
support@tradesignal.com

Hotline
The telephone numbers of the German and English speaking support team will be given exclusively to customers. By phone, you can contact your support team on weekdays between 8:00 and 19:00 (UTC + 1, except on public holidays in Bremen).

Remote desktop connection
On request and if technically feasible on your side, we support you via a remote desktop connection (TeamViewer).

 

CONTACT FORM.

Please note our Data Protection Notice.

    DOWNLOADS.

    PRODUCT BROCHURE.

    German and English – Download PDF (6 MB)

    USER MANUAL.

    English Download PDF (13 MB)

    STARTER GUIDE.

    English – Download PDF (3 MB)

    DATACONNECT USER GUIDE.

    English – Download PDF (4 MB)

    CURRENT VERSION.

    Tradesignal: 10.1
    DataConnect: 7.5

    In Tradesignal go to File -> Help to see which Tradesignal version you are using. Tradesignal and DataConnect are constantly being further developed and receive an update once or twice a year. We will inform you as soon as the next update is available.

     

    RELEASE NOTES.

    What’s new in Tradesignal 10.1
    Flexible access to Python modules opens up new possibilities, e. g. machine learning. Enhanced back-test and optimization options for trading strategies. New portfolio management tools. Innovative features such as correlation matrix, dynamic volume analysis and creation of spreads.

     

    Supported Versions.

    The following versions of Tradesignal are currently supported:

    Version

    10.0

    9.0

    Expires

    December 2023

    December 2021

     

    TECHNICAL REQUIREMENTS.

    For Tradesignal (client application).

    Recommended system requirements:

    Main processor: Core i7 (or faster)
    Main memory: 16 GB (or more)

    Supported operating systems (64 Bit):

    Windows 10
    Windows 2012 R2 Server
    Windows 2016 Server

    For Tradesignal DataConnect (server application).

    Recommended system requirements:

    Main processor: Core i5 (or better)
    Main memory: 8 GB (or more)
    Raid system with at least 100GB free disc space
    Uninterruptable Power Supply (UPS)

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