HOW YOU CAN CONTACT YOUR SUPPORT TEAM.

E-Mail
support@tradesignal.com

Hotline
The telephone numbers of the German and English speaking support team will be given exclusively to customers. By phone, you can contact your support team on weekdays between 8:00 and 19:00 (UTC + 1, except on public holidays in Bremen).

Remote desktop connection
On request and if technically feasible on your side, we support you via a remote desktop connection (TeamViewer).

 

CONTACT FORM.

Please note our Data Protection Policy.

DOWNLOADS.

PRODUCT BROCHURE.

German and English – Download PDF (6 MB)

USER MANUAL.

English Download PDF (18 MB)

STARTER GUIDE.

English – Download PDF (3 MB)

DATACONNECT USER GUIDE.

English – Download PDF (3 MB)

USEFUL TIPS AND READY-MADE WORKSPACES.

TRADESIGNAL HOW TO.

Videos and PDFs show you how to use Tradesignal even more efficiently.
See overview.

WORKSPACES.

Ready-made workspaces you can download directly in Tradesignal and customize as needed.
See overview.

ALGO TRADING TIPS.

Useful know how including short videos about technical analysis and algorithmic trading.
See overview.

CURRENT VERSION.

Tradesignal: 8.1
DataConnect: 7.2

In Tradesignal go to File -> Help to see which Tradesignal version you are using. Tradesignal and DataConnect are constantly being further developed and receive an update once or twice a year. We will inform you as soon as the next update is available.

 

RELEASE NOTES.

What’s new in Tradesignal 8.0
New indicators, new chart types, data interface to Quandl.com.

What’s new in Tradesignal 7.7
Extended performance metrics, new technical indicators and fresh look.

What’s new in Tradesignal 7.6
Enhanced measures for risk and return, category tags and new technical indicators.

What’s new in Tradesignal 7.3
New features for more analysis power with ease of use.

 

Supported Versions.

The following versions of Tradesignal are currently supported:

Version

7.7

Expires

December 2018

Necessary versions of Tradesignal DataConnect/Market Data System:

Tradesignal

7.7

Tradesignal DataConnect/Market Data System

Version 6.4

 

TECHNICAL REQUIREMENTS.

For Tradesignal (client application).

Recommended system requirements:

Main processor: Core i3 (or faster)
Main memory: 4 GB (or more)
Graphics memory: 256 MB
Monitor resolution: 1280x1024 (or higher)

Supported operating systems (64 Bit):

Windows 2008 Server (incl. R2)
Windows Windows 7/8.1/10
Windows 2012 R2 Server
Windows 2016 Server

For Tradesignal DataConnect (server application).

Recommended system requirements:

Main processor: Core i3 (or better)
Main memory: 4 GB (or more)
Monitor resolution: 1280x1024 or higher
Raid system with at least 100GB free disc space
Uninterruptable Power Supply (UPS)

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